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  • Terms and Conditions

    Húsavík Whalemuseum
    Hafnarstétt 1
    640 Húsavík
    tel: +354-414-2800
    info@hvalasafn.is
    kt: 460105-3740
    VSK: 86491

    General

    All communication regarding reservation of services offered by The Húsavík Whale Museum, including changes and cancellations shall be written and sent by email at info@whalemuseum.is.

    Booking a visit

    Tickets to the museum are available in the reception on opining hours. It´s not necessary to buy tickets in advance. We recommend that larger groups of 15 or more book their visit ahead of time.

    A guided tour of the museum must be booked through email with 48 hour advance.

    Tickets to the museum can be booked on our website at any time.
    When you book a tour online, you will receive a confirmation and booking number by email with date of visit. If you are not able to visit the museum on that date you can use it on any other day when the museum is open.

    Bookings through email are sent to info@whalemuseum.is and will be confirmed on opening hours.

    Visits can be booked through phone on opening hours at +354 414 2800

    Cancellation policy

    All cancellations must be written and send by email to info@whalemuseum.is. The contracting party may cancel the tickets at any time before the selected date. The Húsavík Whale Museum will not charge any cancellation fee on reservations up to the selected date.

    Price

    Take note that prices online can change at any time.

    Security and confidentiality

    We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

    All credit card transaction processes have been verified by Borgun ehf. (http://www.borgun.is) and are safeguarded at all times. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet.

    Responsibility

    The whale museum takes no responsibility in customers belongings.

    Accessibility

    The entrance, souvenir shop and first floor of the museum is wheelchair accessible. The second floor of the museum is not accessible by wheelchair.

    Comments or complaints

    You are welcome to comment on your experience of The Húsavík Whale Museum and we welcome any kind of feedback. If you are not satisfied with our services please contact us as soon as possible by sending an email to info@whalemuseum.is.